The Shangri-La Experience
Finding your “Shangri-La” or paradise at the heart of Makati encapsulates the experience of staying at Makati Shangri-La, Manila. Established in 1993, the 5-star luxury hotel features 696 beautifully appointed guest rooms and suites, which provide the most majestic views of the city. The property’s 8 multi-awarded restaurants and bar also present a melting pot of Asian and Western cuisines to suit any mood, palate, from casual family-style buffet dining to classic Cantonese gastronomy.
What sets the Shangri-La experience apart though is its distinct Asian culture centered upon a “heart-warming family”. Our philosophy is “Shangri-La Hospitality from a caring family”. The delightful experiences we share is anchored upon our 6 core values namely Humility, Courtesy, Respect, Helpfulness, Sincerity, and Selflessness. It is this nature that we are enabled “To treat a stranger as one of our own”.
As a company, we acknowledge that there are three pillars to our success and these are (1) Our Customers, (2) Employees and Stakeholders and (3) Local Communities. We are of the perspective that as much as we endeavor to take care of our guests and give back to our stakeholders, we also recognize that giving our colleagues a rewarding and fulfilling career and making a sustainable contribution to the community are equally important. In maintaining responsible corporate governance and global competitiveness we comply with the below internationally-recognized standards:
• ISO 14001: 2015 Environmental Management System (EMS) – Makati Shangri-La was the first Hotel in the country to be certified
• OHSAS 18001: 2007 Safety Management Systems and Hazard Analysis
• Hazard Analysis and Critical Control Point (HACCP)